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Shipping & return information Germany

All orders are shipped with Schenker, and the standard delivery time is currently 3-7 working days. Your order will be delivered to the boundary of your building plot (Eg it will not be carried into your building). 

Track your order

If you wish to track your order you can do it on Schenker's tracking service by entering your 8 digit order number (60XXXXXX):

Track your order (German)
Track your order (English)

Shipping fees

   Home delivery
 0 - 5 kg  9,90 eur
 5 - 9 kg  14,90 eur
 9 - 12 kg  19,90 eur
12 -15 kg  24,90 eur
 15 - 20 kg  29,90 eur
20 - 30 kg  39,90 eur
30 - 40 kg  49,90 eur
40 - 60 kg  59,90 eur
60 - 99 kg  85 eur

If you shop for 100 Eur or more the shipping is free.

Return shipping fees

Not completely satisfied? No worries, you will always have a 30 days money back guarantee with us. Please note that when sending back parts of, or a whole order you will be charged for the return shipping. The cost of the return shipping will be deducted from your refund. If you return the full order, you will be refunded for the shipping fee paid when placing your order.

  Home delivery Germany
 1 - 2 kg 19 eur
 2 - 20 kg 29 eur
 Bulky items (Eg furniture)  49 eur


How to proceed with your return 

Just follow these simple steps to make a return.

1. Pack the products carefully so that nothing breaks

2. Send an email to and let us know which items you wish to return

3. Schenker will contact you to agree on a pick-up time and then collect your parcel at your home

4. The money will be paid back within 14 days from when we've received your items


If you have any questions or need further inforamtion, don't hestitate to contact us at
You can also read our full Terms & Conditions and see if you find your answer there.


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